Global Planning & Operations Escalation Manager (all genders)

Global Planning & Operations Escalation Manager (all genders)
* Lam Research
* Villach
* Feste Anstellung
* Vollzeit
* Erschienen: vor 23 Stunden

Global Planning & Operations Escalation Manager (all genders)Lam Research

Introduction
At Lam Research, we create equipment that drives techno...

Global Planning & Operations Escalation Manager (all genders)
* Lam Research
* Villach
* Feste Anstellung
* Vollzeit
* Erschienen: vor 23 Stunden

Global Planning & Operations Escalation Manager (all genders)Lam Research

Introduction
At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.
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Your tasks
The impact you’ll make
The GP&O Escalation Manager is responsible for leading end-to‑end management of high‑severity incidents, chronic issues, and escalated customer or stakeholder concerns across the organization. This role ensures cross functional team formation, rapid containment, thorough root‑cause analysis, cross‑functional alignment, and implementation of long‑term corrective actions that improve operational stability and customer experience.
The position partners closely with Global Planning & Operations teams, Supply Chain, Manufacturing, Customer Operations, Product Groups and senior leadership to minimize business impact and prevent recurrence of systemic issues.
What you’ll do
Key Responsibilities
Escalation Ownership & Incident Response
* Serve as single point accountability for critical escalations business/customer critical escalations, ensuring timely, transparent communication and resolution.
* Assess escalation across technical, operational and commercial dimensions to balance priority across the team.
* Accurately document incidents, containment, root cause, and decisions.
* Cross-functional leadership without direct authority

Problem Management
* Rapid Problem Framing (Signal>Noise): taking fragmented inputs and quickly framing the problem, blocking issue/decision, and business impact.
* Drive structured Root Cause Analysis (RCA) using industry‑standard methodologies (e.g., 8D, PS&DM, Five Whys, Fishbone).

Communication & Reporting
* Provide clear, concise, and executive‑ready updates during live escala...