Head of Direct-to-Consumer - DTC (m/f/d)

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Head of Direct-to-Consumer - DTC (m/f/d)
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karriere.at/jobs/10026418

Head of Direct-to-Consumer - DTC (m/f/d)
Wien | Full-time | Permanent employee
About this job
Employment type


Full Time (Permanent employment)
Salary


from 4,135.07 € monthly
Seniority level


Project or Team Lead, Senior Position
Work model


On-site
Place of work


Wien
Field of work


Marketing, Sales, Customer Service
Unfilled vacancies


1 vacancy unfilled for this position
About the company
Employer


MAM Baby Österreich
Number of employees


101 - 500 employees
Locations


Wien, Großhöflein
**Own and Grow MAM’s Direct-to-Consumer Business
** At MAM, we create products trusted by millions of families around the world. As we continue to strengthen our digital business, direct-to-consumer plays an important role in how we build closer relationships with consumers and create sustainable growth.

As Head of Direct-to-Consumer, you will take ownership of MAM’s DTC business and shape its next stage of development. You will combine commercial thinking, digital expertise and hands-on leadership to drive performance, improve the customer experience and build scalable capabilities for future growth for mambaby.com and beyond.

This role is ideal for someone who sees e-commerce not as a project but as an entrepreneurial venture with lot’s of room to shape and grow. This role reports to the Director E-commerce.
Your mission
* Own and further develop MAM’s direct-to-consumer business with responsibility for commercial performance, profitability and sustainable growth
* Drive growth with a strong focus on customer experience, profitability, cost discipline and long-term value creation
* Translate business performance insights into clear priorities, actions and measurable outcomes
* Improve the digital shopping experience, from onsite performance and customer journeys to conversion and checkout optimization
* Establish a clear business steering rhythm with regular performance reviews and data-driven decision-making
* Lead, prioritize and develop the DTC team in a hands-on and business-oriented way
* Collaborate closely with Digital Marketing, Digital Operations, Product and Supply Chain teams to drive business performance
* Use customer data and insights to strengthen personalization, retention and repeat purchase behavior
* Build scalable processes, playbooks and capabilities that ...