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Head of Global Marketing Customer Engagement
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Jetzt bewerben
Lohmann & Rauscher GmbH
* Vollzeit
* ab 80.000 € jährlich
* Berufserfahrung
* Homeoffice möglich
* Wien
* Über das Unternehmen
501 - 2500 Mitarbeiterinnen
* Wien
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Head of Global Marketing Customer Engagement
Stellenstandort: Wien
Unbefristet / Befristet: Unbefristet
We are looking for top talents who want to contribute their expertise, ideas, and ambitions to our international teams and bring them to life. L&R is a globally operating and expanding company in the medical products sector. In our core business areas, we develop and produce innovative products and solutions for patients: from high-tech applications in negative pressure therapy to modern wound dressings.
Your Impact:
We are seeking an experienced and inspiring Global Head of Customer Engagement to lead and evolve our global customer engagement strategy. This senior leadership role will be responsible for creating seamless, customer-centred experiences across all touchpoints, bringing together customer relations, digital marketing, creative services, and events into a unified omnichannel approach.
* Working closely with commercial, marketing, digital, and regional teams, you will ensure customer insights drive meaningful engagement, strengthen brand value, deepen customer relationships, and support business growth.
* Lead, develop, and inspire a high-performing global customer engagement team.
* Deliver a global customer engagement strategy aligned to business and commercial priorities.
* Create connected, consistent customer experiences across digital, in-person, and relationship-based channels.
* Use customer insights, segmentation, and feedback to shape engagement strategies and improve customer experience.
* Drive digital marketing and omnichannel excellence through effective use of content, automation, analytics, and technology.
* Oversee creative services to ensure compelling, consistent, and high-quality brand communications.
* Lead strategic events and customer experiences that enhance relationships and deliver measurable business value.
* Collaborate with commercial, marketing, sales, technology, and regional teams to align customer engagement initiatives.
* Establish KPIs, measure performance, and continuously optimise engagement effectiveness.
* Ensure all activities meet brand, regulatory, compliance, and governance standards.
Your Pro...
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