Operations Associate (m/w/d)

Operations Associate (m/w/d)
* LiMe GmbH
* Vienna
* Feste Anstellung
* Vollzeit
* Erschienen: vor 1 Tag

Schnelle Bewerbung

Operations Associate (m/w/d) LiMe GmbH

Introduction
Lime is the largest global shared micromobility business, operating in close to 30 countries across five contine...

Operations Associate (m/w/d)
* LiMe GmbH
* Vienna
* Feste Anstellung
* Vollzeit
* Erschienen: vor 1 Tag

Schnelle Bewerbung

Operations Associate (m/w/d) LiMe GmbH

Introduction
Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than one billion rides in cities around the world. Named a 2025 Time 100 Most Influential Company, Lime continues to set the pace for shared micromobility globally, spurring a new generation of clean alternatives to car ownership.
We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Vienna Operations team.
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Tasks
As an Operations Associate, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride.
* Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Vienna**
* Define new processes and best practices to drive operational excellence within the warehouse
* Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s)
* Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)
* Provide complaint management and customer incidents investigation support
* Partner with the local Government Relations representative to manage key Legal, Regulatory and Safety issues
* Maintain positive relationships between customers, regulators/city officials, employees, and Lime management
* Collaborate with Engineering and Product teams to drive local initiatives for revenue growth

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Requirements
* 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position
* Experience leading teams or groups preferred
Demonstrated expertise with the Vienna** region and ability to anticipate operational needs and/or challenges within this area
* Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
* High-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset
Fluent verbal and written English & German** language skills
* Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
* Excellent communication and stakeholder management skills

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We offer
This role is a grea...