Software Support Engineer

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Software Support Engineer
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karriere.at/jobs/10030495

Software Support Engineer
Full-Time (38,5 h/W)
About this job
Employment type


Full Time (Permanent employment)
Salary


3,500 € to 4,500 € monthly
Seniority level


Professional Experience
Work model


On-site
Place of work


Wien 1. Bezirk (Innere Stadt)
Field of work


Consulting, IT, Data Processing, Engineering, Technical Jobs
Unfilled vacancies


1 vacancy unfilled for this position
About the company
Employer


Altova GmbH
Number of employees


51 - 100 employees
Locations


Wien
As a Software Support Engineer at Altova, you’ll be the trusted expert customers turn to when they need guidance, solutions, and best practices. You’ll help users apply Altova software to real-world requirements, diagnose and resolve issues, and feed product insights back to our developers, testers, and technical writers. You’ll communicate confidently in both technical and business contexts and enjoy moving between customer conversations and deep technical problem-solving.
What You’ll Work With
Altova builds
* Windows desktop developer tools for XML, JSON, EDI, ETL, databases, UML, XBRL, and more
* High-performance server applications for Windows and Linux using the same technologies
* Rapid application development tools and server applications for mobile platforms
* Regulatory solutions (e.g., CbCR, EBA, ESEF, Solvency II, WIP) delivered via mobile apps or Excel VSTO add-ins

What You'll Do
* Advise customers on how to implement Altova products to meet their goals
* Troubleshoot and resolve technical issues; reproduce, analyze, and document findings
* Communicate clearly with customers via email, phone, chat, remote desktop, and video
* Collaborate with internal engineering, QA, and documentation teams on technical matters
* Capture customer feedback and contribute to product quality and usability

What You Bring
* Language skills: Excellent English (C1). German is a plus
* Communication: Clear, concise writing and speaking in technical and business settings
* Customer support experience: Providing technical support across email/phone/chat/remote tools

Technical Strengths (any mix of the following is welcome)
* XML ecosystem: XML Schema, XSLT, XPath, XQuery, XBRL, UML
* JSON: JSON, JSON Schema, JSON Lines
* EDI: EDIFACT, X12
* Databases & SQL: Driver configuration; working across dev/test/prod; JDBC/ODBC/ADO
* App...