Technical Support Engineer (m/f/d)
About this job
Employment type
Full Time (Permanent employment)
Salary
from 49,000 € yearly
Seniority level
Young Professional, Professional Experience
Work model
Hybrid
Place of work
Graz
Field of work
Engineering, Technical Jobs
Unfilled vacancies
1 vacancy unfilled for this position
About the company
Employer
tyromotion GmbH
Number of employees
51 - 100 employees
Locations
Graz
Are you passionate about technology and enjoy solving complex technical challenges? Do you thrive in an international environment where no two days are the same? Then we’d love to meet you!
As a Technical Support Engineer at Tyromotion , you’ll play a key role in supporting our customers and distribution partners around the world. From remote troubleshooting and on-site service to technical training and developing tailored solutions, you’ll help ensure our innovative rehabilitation technologies make a real difference in people’s lives.
If you’re a proactive team player with strong technical expertise, a customer-focused mindset, and a passion for medical technology, we look forward to welcoming you to our team.
Your responsibilities:
* Serve as the primary technical support contact for customers and distribution partners worldwide (medical devices, both hardware and software).
* Handle customer complaints, service requests, and repair inquiries via phone and email
* Maintaining and managing HR master data and digital personnel files
* Provide remote technical support and troubleshooting
* Support the field sales team with technical questions and the development of customer-specific solutions
* Prepare customized quotations for maintenance services, spare parts, and repairs
* Perform maintenance and repair work at customer and distributor sites
* Plan and coordinate maintenance appointments
* Conduct technical service training for customers and distribution partners
* Support customers with active and expiring maintenance contracts
* Create and maintain technical documentation, including service and repair manuals
Your Profile:
* Completed technical education (e.g. apprenticeship, HTL, or equivalent) in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, or a related field
* Excellent German and English skills, both...
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