Technical Support Engineer (m/w/d)

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Technical Support Engineer (m/w/d)
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karriere.at/jobs/10023134

Technical Support Engineer (m/f/d)
Fulltime 38.5h
About this job
Employment type


Full Time (Permanent employment)
Salary


from 3,500 € monthly
Seniority level


Professional Experience
Work model


Hybrid
Place of work


Graz
Field of work


Engineering, Technical Jobs
Unfilled vacancies


1 vacancy unfilled for this position
About the company
Employer


EXIAS Medical GmbH
Number of employees


51 - 100 employees
Locations


Graz
EXIAS Medical is an innovative medical technology company that develops and manufactures pioneering analytical devices for the global healthcare sector. Our technologies improve diagnostics every day – and we are looking for people who want to make a difference!

To strengthen our team at our Graz location, we are currently seeking a committed Technical Support Engineer to join us as soon as possible.

Your Perspective
In this full-time position, you will be embedded cross-functional team that brings together Customer Support, Training and Product Management. This setup will enable you to work closely with different disciplines and gain a holistic understanding of our products and customer needs.
As a point of contact with our international distribution partners, you will play an essential role in documenting and processing customer complaints on our complaint handling tool. Your work will directly contribute to customer satisfaction and the successful application of our technologies in the field.
This role offers you the opportunity to grow both technically and professionally in an international environment, take on responsibility early, and make a visible impact on the success of our innovative medical technologies.
Your Tasks
* Act as the first point of contact for complaints and customer support inquiries from our international distribution partners
* Document and manage incoming complaints in the complaint handling tool, ensuring proper evaluation and follow-up
* Provide technical and application support for our products and offer solutions for customer queries
* Maintain a high level of customer satisfaction through timely and high-quality responses
* As you grow within the role, conduct training, workshops, and on-site support activities (travel required approx. 5%, within and outside Europe)

Your Qualifications
* Degree (university or equivalent) in a techn...