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Manager Customer Service Export EEMEA Distribution (SAP Key User)
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karriere.at/jobs/10026100
Manager Customer Service Export EEMEA Distribution (SAP Key User)
About this job
Employment type
Full Time (Permanent employment)
Seniority level
Professional Experience
Work model
On-site
Place of work
Salzburg (Stadt)
Field of work
IT, Data Processing, Sales, Customer Service
Unfilled vacancies
1 vacancy unfilled for this position
About the company
Employer
Austria Puma Dassler GesmbH
Number of employees
101 - 500 employees
Locations
Salzburg, Wien
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
Your mission
Customer Service & Export Operations:
* Manage and monitor customer orders for Distributor in EEMEA Region
* Ensure timely and accurate order processing, delivery coordination, and invoicing
* Oversee export processes, ensuring compliance with international shipping requirements
Customer & Stakeholder Communication:
* Handle customer inquiries, resolve challenges, and ensure a positive customer experience
* Collaborate closely with internal stakeholders such as Logistics, Accounting, Purchasing, and Sales
SAP Key User & Process Ownership (SD/MM/LE):
* Own end-to-end Customer Service and Export processes in SAP from a business perspective
* Act as first-level functional owner and key contact for system-related topics
* Troubleshoot and resolve system and process issues including:
* Delivery, stock, invoice, and posting discrepancies
* Execute and oversee necessary corrections, including mass changes where required
* Translate business needs and issues into clear IT requirements and tickets
IT Interface & System Governance:
* Serve as the main interface between Business and IT
* Act as first point of contact for WMS and Customer Service-related systems
* Lead and coordinate User Acceptance Testing (UAT), regression testing, and release validation
Process Optimization & Continuous Improvement
* Identify root causes of recurring operational and system issues
* Implement sustainable solutions to reduce errors, manu...
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